RETURN POLICY

We Care For Your Comfort

Our Returns Policy

If you’d like to return an item, contact our friendly Customer Service Team on +86 133 8865 7860 or email info@vavcienergy.com within 7 days.

It’s important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it’s original packaging, unopened, unused and sent back to us within 7 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned.

We offer a secure courier collection service for all returns as well as complimentary returns so you do not have to worry about the shipping fees, it’s all completely FREE.

BECAUSE WE CARE

We Give You Cover

If you paid for your item by credit or debit card, the amount paid for each item will be refunded directly to your card: keep in mind that it can take up to five days to appear in your account.

Unfortunately, we do not offer an exchange service. We will simply refund you if you paid with a credit or debit card, or credit your account with store credit if you paid cash on delivery for your order. You can then reorder another product.